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barcode error for bup

Why would the machine AU 400 all of the sudden say it can't read a barcode?  It's for bup level 1 ( level 2 is fine) and it worked fine up until now.  We changed the barcode and are still getting the same error coEdit Postde.  We can manually put the info in, but what would cause this problem?

Thanks,

Lu Ann

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Asked by

Charliegirl06
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Paul Moyer

Do you print your own barcodes or do the tubes come with a label from another location? Could be the barcode format for that particular label, does it misread on any other samples? If you print your own barcodes try cleaning the label printer.

 

Paul

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